Data Security & Confidentiality

At Clinic Clarity™, we understand that the information entrusted to us is commercially sensitive and forms an important part of your business. Protecting your data is fundamental to the way our platform has been designed, developed and operated.

Clinic Clarity™ is owned and operated by Health Frame Pty Ltd, and we are committed to maintaining the highest practical standards of security, confidentiality and responsible data management.

Our Commitment

Every customer who uses Clinic Clarity™ should feel confident that their business information is treated with the same level of care and professionalism that we expect for our own businesses.

We are committed to:

• Protecting your business information from unauthorised access.
• Maintaining appropriate technical and organisational security measures.
• Restricting access to customer information to authorised personnel only.
• Continuously improving our security practices as the platform evolves.
• Being transparent about how and when customer information may be accessed.

Data Ownership

Your business data remains your business data.

Health Frame does not claim ownership of any information entered into Clinic Clarity™ by you or your authorised users.

Customer Data includes, but is not limited to:

• Business performance information.
• Operational metrics.
• Appointment statistics.
• Staff performance data.
• Compliance records.
• Business configuration settings.
• Reporting information.
• Documents uploaded by the Customer.

Health Frame retains ownership only of the Clinic Clarity™ software platform, its underlying systems and all associated intellectual property.

Confidentiality

Health Frame recognises that many Clinic Clarity™ customers operate within competitive industries.

For this reason, all Customer Data is treated as confidential commercial information.

We do not disclose Customer Data to other customers, third parties or related businesses except where:

• authorised by the Customer;
• required by law; or
• reasonably necessary to provide the Clinic Clarity™ service.

Every reasonable effort is made to ensure customer information remains private and confidential.

Corporate Transparency

Clinic Clarity™ is owned and operated by Health Frame Pty Ltd.

Health Frame also owns and operates other businesses within the allied health sector.

Clinic Clarity™ is operated independently as a dedicated software platform.

The ownership of other allied health businesses does not affect the confidentiality obligations owed to Clinic Clarity™ customers.

Health Frame maintains appropriate operational separation between Clinic Clarity™ and its other business operations to ensure customer information remains confidential.

Access to Customer Data

Access to Customer Data is strictly controlled.

Customer information is accessed only where reasonably necessary to:

• provide requested technical support;
• investigate reported issues;
• configure or optimise customer accounts;
• maintain or improve platform functionality;
• perform system maintenance;
• comply with legal obligations; or
• where specifically authorised by the Customer.

Where support access is required, Health Frame will only access the information reasonably necessary to assist with the request.

Role-Based Access Controls

Clinic Clarity™ operates using role-based access permissions.

This means access is restricted according to each user's responsibilities within the platform.

Only authorised Clinic Clarity™ personnel may access administrative systems required to support the platform.

Employees of Real Life Chiropractic or any other business operated by Health Frame do not have access to Clinic Clarity™ customer accounts simply because they are employed by a related business.

Security Measures

Clinic Clarity™ incorporates a range of security measures designed to protect customer information, including appropriate authentication controls, secure hosting environments, access management and ongoing monitoring.

As the platform continues to evolve, Health Frame remains committed to implementing additional security enhancements where appropriate.

While no online platform can guarantee absolute security, we continually review our practices to reduce risk and maintain the integrity of the platform.

Data Storage

Customer information is stored using reputable cloud infrastructure and technology providers selected for their reliability, security and performance.

We take reasonable steps to ensure information is stored securely and protected against unauthorised access, alteration, disclosure or loss.

Data Integrity

Clinic Clarity™ has been designed to preserve the integrity of Customer Data.

Customers remain responsible for ensuring information entered into the platform is accurate and current.

Health Frame is committed to maintaining the reliability of the platform and correcting verified software defects as they are identified.

Platform Improvements

Health Frame may analyse aggregated and de-identified platform information to:

• improve software functionality;
• develop new features;
• enhance reporting capabilities;
• improve artificial intelligence performance;
• better understand platform usage.

Individual customers are never identified through aggregated reporting.

No commercially sensitive information is shared with other customers.

Security Incidents

Should Health Frame become aware of a material security incident affecting Customer Data, we will take reasonable steps to:

• investigate the incident;
• minimise any potential impact;
• implement corrective actions where appropriate; and
• notify affected customers where required by applicable law.

Customer Responsibilities

Customers also play an important role in maintaining security.

Customers should:

• maintain secure passwords;
• keep login credentials confidential;
• restrict access to authorised staff only;
• promptly notify Health Frame of suspected unauthorised access;
• ensure departing staff have their access removed.

Our Ongoing Commitment

Security is not a one-time feature; it is an ongoing commitment. As Clinic Clarity™ continues to grow, Health Frame will continue investing in technology, processes and operational practices designed to safeguard customer information and maintain the trust placed in our platform.